Refund policy

Sanadeeg Return and Exchange Policy

At Sanadeeg, your satisfaction is important to us. We follow the UAE Consumer Protection Law to ensure a fair and smooth return and exchange process.

Returns and Exchanges

You may request a return or exchange within 3 days of receiving your order, provided that the item is:
• In original condition — unused, unopened, and undamaged
• In the original packaging with all labels and seals intact
• Accompanied by the original invoice or proof of purchase

Items Not Eligible for Return
Unless the item is damaged, defective, or delivered in error, the following cannot be returned or exchanged:
• Perishable items (e.g., food, beverages)
• Opened or used products
• Customized or special-order items
• Items purchased during a promotion or sale (unless defective, damaged, or delivered incorrectly)

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Once confirmed, we will arrange a replacement, exchange, or full refund, including any applicable delivery charges.

How to Request a Return or Exchange
To initiate a return or exchange, please contact us at:
Email: purchasing@sanadeeg.com
Phone / WhatsApp: +971 58 1756840

Include your order number, a brief explanation, and photos if needed. Our team will guide you through the next steps.